PRIVACY POLICY

PRIVACY POLICY

Last updated: April 2026

Robod (Pty) Ltd ("Robod", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website robod.co.za or contact us directly. Please read this policy carefully. If you disagree with its terms, please discontinue use of the website.

1. WHO WE ARE

Robod is a bespoke furniture and interior design company based in Fourways, Johannesburg, South Africa. We design and manufacture custom kitchens, bathrooms, built-in cupboards, home studies, TV stands, statement bars, and commercial interiors.

  • Registered office: Leslie Road Retail Park, Cnr Leslie Road and Winnie Mandela Drive, Fourways, 2191
  • Email: info@robod.co.za
  • Telephone: 078 314 6497

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

a) Information you provide to us directly
  • Name and surname
  • Email address
  • Telephone or cellphone number
  • Physical location or address
  • Company name (where applicable)
  • Project enquiry details or messages submitted via our contact form
  • Referral information submitted via our referral programme
b) Information collected automatically
  • IP address and browser type
  • Pages visited, time spent on site, and referring URLs
  • Device information (operating system, screen resolution)
  • Cookies and similar tracking technologies (see Section 7)

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide quotations or project consultations
  • To process referral programme submissions
  • To send you information about our products, services, events, and promotions (where you have consented)
  • To improve our website, content, and user experience
  • To comply with applicable legal obligations
  • To detect and prevent fraudulent or unauthorised activity

We will not use your personal information for purposes other than those listed above without first obtaining your consent or as otherwise permitted by law.

4. LEGAL BASIS FOR PROCESSING (POPIA)

Robod processes your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our lawful grounds for processing include:

  • Consent — where you have given us explicit consent to contact you or process your data
  • Contractual necessity — where processing is required to fulfil or enter into a contract with you
  • Legitimate interest — where we have a legitimate business interest that does not outweigh your rights and freedoms
  • Legal obligation — where processing is required to comply with applicable law

5. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers — trusted third parties who assist us in operating our website or conducting our business (e.g. email service providers, web hosting companies, analytics providers), subject to confidentiality obligations
  • Professional advisers — lawyers, accountants, or insurers where required
  • Regulatory authorities — where required by law, court order, or governmental authority
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Any third parties with whom we share your personal information are required to treat it in accordance with applicable data protection laws.

6. DATA RETENTION

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and contact form submissions are typically retained for a period of 3 years unless a business relationship continues beyond that period. You may request deletion of your data at any time (see Section 8).

7. COOKIES

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies — necessary for the website to function properly
  • Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics)
  • Preference cookies — to remember your settings and preferences

You may control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

8. YOUR RIGHTS

Under POPIA and applicable privacy law, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Deletion — request that we delete your personal information, subject to legal obligations
  • Objection — object to the processing of your personal information in certain circumstances
  • Withdraw consent — withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
  • Lodge a complaint — lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, please contact us at info@robod.co.za. We will respond within a reasonable timeframe and no later than as required by applicable law.

9. SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies. This policy applies solely to information collected by Robod.

11. CHILDREN'S PRIVACY

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Information Officer:

  • Email: info@robod.co.za
  • Telephone: 078 314 6497
  • Address: Leslie Road Retail Park, Cnr Leslie Road and Winnie Mandela Drive, Fourways, 2191, South Africa